Frequently Asked Questions

Everything you need to know about your next project essential.

How long does shipping take for heavy machinery?

Standard shipping for hand tools takes 3-5 business days, while heavy machinery and oversized equipment typically arrive within 7-10 business days via our specialized freight partners.

What is your return policy for used equipment?

We offer a 30-day money-back guarantee on all unused tools in their original packaging. For items that have been opened or used, returns are subject to a 15% restocking fee provided they are in working condition.

Do you offer warranties on power tools?

Yes, all power tools sold at Addicted to Tools come with a minimum 12-month manufacturer warranty. We also offer extended protection plans for professional-grade equipment at checkout.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our portal where you can monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna for larger tool investments.

Do you offer bulk discounts for contractors?

Yes, we have a dedicated Pro Program for trade professionals and contractors. Please contact our support team to set up a commercial account for volume-based pricing.